Last updated: 30 July 2026
Important Medical Disclaimer: HealthLens is an educational tool only. It does not provide medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before making any health decisions. Do not disregard professional medical advice based on information provided by this service.
By accessing or using the HealthLens website at telehealthlens.com ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.
We reserve the right to update these Terms at any time. Continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.
HealthLens provides an AI-assisted health report interpretation tool that helps individuals understand their blood test results, medical imaging reports, and other health data. The Service also offers AI-generated draft clinical letters for informational purposes.
HealthLens is an educational and informational resource. It is not a medical device, and it does not replace professional medical consultation, diagnosis, or treatment.
The content provided by HealthLens, including AI-generated interpretations and letters, is for general informational and educational purposes only. It does not constitute:
Always seek the advice of your doctor, nurse practitioner, or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on this website.
AI-generated clinical letters are draft documents only. They must be reviewed, amended as necessary, and signed by a registered and appropriately qualified healthcare professional before being used in any official capacity.
If you are experiencing a medical emergency, call 999 (UK) or your local emergency services immediately.
You must be at least 18 years of age to use this Service. By using HealthLens, you confirm that you are 18 or older and have the legal capacity to enter into these Terms.
When using HealthLens, you agree to:
Certain features of HealthLens require payment. Payments are processed securely by Stripe. By making a payment, you agree to Stripe's Terms of Service.
All purchases are processed immediately and access is granted upon successful payment. Due to the digital nature of the Service, we generally do not offer refunds once access to a feature has been provided. If you experience a technical issue preventing access to a paid feature, please contact us at support@telehealthlens.com and we will endeavour to resolve the matter promptly.
Prices are displayed in GBP (£) and are inclusive of any applicable taxes.
All content on HealthLens, including but not limited to text, graphics, logos, images, and software, is the property of HealthLens or its licensors and is protected by UK and international copyright laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the Service for personal, non-commercial purposes. You may not reproduce, distribute, or create derivative works from our content without our prior written consent.
AI-generated outputs (interpretations and letters) produced using your own inputted data are provided for your personal use. You may not resell or commercially exploit these outputs.
The Service is provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to:
We make no warranty that the AI interpretations provided will be correct, up to date, or applicable to your specific circumstances.
To the fullest extent permitted by law, HealthLens and its operators, directors, and staff shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.
Our Service may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of those sites. Linking to a third-party site does not constitute endorsement of that site.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For questions about these Terms, please contact us: